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Annie Malan has a background as an actress and her first career, for five years, was marketing to the masses like trade unions formed. These offered the right ingredients to her to establish the biggest consumer promotions company - scientifically positioned and focused to reach target markets, form interactive advertising and as a goal drive sales and feet through doors.
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Consumer interaction and explanation becomes more and more important in this technological age |
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The promotion consist of database research, site liaison, site hygiene, promoter training( famous for the best), and seamless execution |
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An ideal business to really empower young people and invest in the upcoming generation. People in this industry need enthusiasm, initiative, drive, passion and optimism far more than they need a degree - these are things that you can not obtain through tertiary qualifications. |
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In 2004 we trained, employed and empowered more than 1600 young individuals. A number of them are now full-time with the company and have changed direction in their career planning |
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The training we supply is now so comprehensive that we are in the process of accrediting a proper promoter course and school for people interested in this field |
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We run on demographical suitable research formulas that makes our promotions as scientific and targeted as any other media entity. |
We would like to build consumer promotions into a recognized media form into any advertising spent budget. Consumer Promotions has a far bigger role to play in the future as the consumers often require more information than what a print\TV\radio or billboard advertisement can offer.
It is far easier to drive a call to action through a promotion as the consumer is not being informed one-way - This is one of very few interactive, two way media communication solutions. The necessity for promotions are getting bigger and bigger as products offered to consumers get more complicated through the fast moving advances of technology.
As the sales and marketing director for The Media - A stalwart industry publication Annie was able to identify all the different offerings of all Media entities, types and disciplines - Consumer Promotions was clearly a solution that did not enjoy the right amount of input and professionalism to put it on the line of ad spend.
When asked about the Above the line and Below the line media entities, Annie's response: Who drew that line anyway? I have seen FMCG, Financial and other industries affecting a direct shift in their budgets to consumer promotions and had a direct impact on sales targets, feet through door and consumers responding to action - spending millions on a TV campaign would have never offered the loyalty and consumer understanding that we were able to affect.
Sometimes our promotions offer so much feedback that clients need no more to spend large budgets on research - it is offered right there while the promotion is taking place
The dangers of this industry: People rolling promotions out - whether they do it in a small one-man show or as a huge corporate media entity, must never forget the by-the-minute monitoring of such a promotion - one minute with one client\consumer is make or break. You can never be too casual about a promotion. Your are a brand merchant for that company and one minute spent wrong in branded gear can cost a huge corporate the millions they have ploughed into it.
Attention to detail is not just a fundamental business principal, it stands out as a pillar on every project.
My clients span across all industries. With Pick and Pay as one of our clients, we have adopted Raymond Ackerman's model of a business being like a table. The promotion industry is like a table with four feet: |
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Leg One - The people - Every promoter gets trained and qualified to the tee, every consumer gets handled like a king(whether they respond or not) |
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Leg Two - Merchandise - We are teaching advertisers to renew and refresh the promotional activity and hand-outs constantly to not bore consumers. We also pride ourselves in having affected some of the most creative and lucrative promotions in this country, also incorporating joint sales promotions where we tie two brands into each other without them being competitors. We have the know-how and the contacts to do this and it has become a lovely new path in consumer promotions |
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Leg Three - Social Responsibility - We do not just recruit our promoters(we have 1 670 accredited promoters now on our database nationally) from fancy universities or focus on the pretty blondes with the bodies.No. We have recruited promoters from the poorest sectors and areas in our country, we have recruited them from children's homes and poverty institutions too - training them, and giving them new looks, kitting them out with the tools and rubbing off the dust to show their glow.... Some of them have been so good, they have been offered full-time jobs with some of our clients they have worked for.... But even though we take these risks, we have made the effort and not jeopardized quality to our client on the top. |
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Leg Four - Administration - Our payment cycle to young part-time people is the fastest in the industry thanks to our technologically advanced administrative systems. Our database integrity can warn or caution any client if they are executing the promotion in the wrong shopping mall or at the worst intersection.
The sites we go to include but are not limited to : intersections, schools, shopping malls, universities, on-site for clients, in-store, forecourts and relevant events. |
On top of the table sits the customer. We are not placing just our customer on the table, but also their brands. Brand integrity forms fifty percent of the planning phase of any promotion to us. The challenge to the consumer promotion industry: Lies definitely at intersections. Here JHB has been free and friendly to anybody wanting to hand out free yogurt to jelly babies to consumers as well as the guys selling their Homeless Talk on street corners. Intersection activity should be regulated and authorities should even charge us access fees like shopping malls and universities do. This way we are creating an opportunity for job creation as well as regulating what goes on at these intersections. It also makes for proper supervision that can protect certain intersections and make it a free smash and grab scene. Smaller towns like Centurion and George have passed sub-ordinances to prohibit any activity at an intersection. They are depriving communities of free hand-outs, job creation, information and, yes - entertainment while the lights are red! It really reminds of the outdoor and billboard discipline a few years ago where authorities, councils and media owners ended in court to establish and regulate an industry - it is now the turn for consumer promotions at intersections to acquire the same benefits.
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